Refunds & cancellation
Last updated September 27, 2026 · Draft during public beta
What you pay for
Goodkin search, profiles and quests are free. Paid plans are monthly subscriptions: Plus at $9 per month and Pro at $29 per month, plus any sales tax or VAT required where you live. The price is shown before you pay, on the Plans page and in Stripe Checkout.
Automatic renewal
Subscriptions renew automatically every month on the same date, charged to the payment method you used, until you cancel. We’ll email you before any price change takes effect, and you can cancel before it applies.
How to cancel
Cancel any time from Settings → Billing (“Manage billing”), with no calls or forms. Cancellation takes effect at the end of your current billing period and you keep your plan’s features until then. You won’t be charged again.
Refunds
If you’re not happy, email us within 14 days of your first payment for a plan and we’ll refund that payment in full. After that, monthly charges aren’t refunded for partial months, but you won’t be charged again once you cancel. If you were charged in error (for example, after you canceled), we’ll refund it. Where local law gives you additional rights, such as a statutory withdrawal period, those rights apply. Refunds go back to the original payment method and usually arrive within 5–10 business days.
Failed payments
If a renewal payment fails, Stripe retries it automatically for a short time and we’ll let you know. If it still can’t be collected, your account moves to the Free plan. Nothing you’ve built is deleted.
Charges on your statement
Charges appear as GOODKIN. If you don’t recognize a charge, contact us before disputing it with your bank. We’ll sort it out quickly.
Contact
Ajolla Inc. · 802 Four Seasons Blvd, Aurora, IL 60504, United States · support@goodkin.app. See also our Terms of Service and Privacy Policy.